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WCCDA holds educational webinars every second Wednesday of the month. Webinars are free of charge to the members of the association, as well as member agencies.
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Financial 1st Aid: How to Recognize Financial Distress and Respond with Effective Guidance
November 12, 2025 at 12:00 PM Pacific / 3:00 PM Eastern / 4:00 PM Atlantic
This practical and informative webinar is designed specifically for frontline staff who support clients facing financial challenges. In today’s economic climate, knowing how to recognize financial distress and respond with effective guidance is more important than ever.
Participants will gain tools to:
Recognize common signs and symptoms of financial stress
Confidently initiate conversations about money with clients
Understand the basics of debt collection practices
Access and share useful financial resources and referrals
Whether you're working in employment services, housing, or any client-facing role, this session will help you better support those navigating financial difficulties.
Speaker: Amanda Martin
Amanda Martin is the Manager of Community Engagement & Education team with the Credit Counselling Society (CCS), bringing over 15 years of experience in the financial sector. A Certified Educator in Personal Finance (CEPF), she develops and delivers engaging financial education programs that empower individuals, businesses, associations, and communities to make informed financial decisions with confidence.
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